Indian carrier Jet Airways overbooked its Mumbai-Bhopal and passengers were refused boarding despite having confirmed tickets for the flight.
The carrier blamed technical glitch for the overbooking above the norm.
“A technical glitch resulted in Jet Airways flight 9W 7083 (S2 4621) BOM-BHO of December 02, 2016 being overbooked above the norm. This resulted in certain confirmed guests on the flight being denied boarding.
“The offloaded guests – part of a larger group – refused to accept the airline’s offer of compensation/re-accommodation on alternative flights, and together with other members of the group, proceeded to hold the flight,” the carrier said in a tweet.
“This led to an unruly situation, necessitating the intervention of the law enforcement officials, causing the flight to be delayed by 90 minutes and inconveniencing other guests who were already on board the aircraft,” it added.
Later all the offloaded were duly compensation as per the guidelines. The technical glitch was identified and rectified for subsequent bookings. The carrier regretted the inconvenience caused to its passengers.