Tuesday, October 17, 2017, 7:04 pm

Air Canada launches redesigned website for better customer experience


MONTREAL: Air Canada has launched its new, completely redesigned website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.

“Thank you to the thousands of customers and Air Canada employees whose feedback drove our redesign efforts,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer.

“The site’s new features include an easier flight shopping experience by eliminating about half of the steps required to make a booking, enhanced accessibility for customers with special needs, and streamlined, simple and easier-to-find information. This also serves as a new foundation for improving Air Canada’s digital experience: over the coming year, we’ll be rolling-out many new website and mobile app features based on customer requests.”

In addition to having the most current, real-time operational information such as flight status and travel updates, aircanada.com also provides a range of online tools where customers can quickly and easily check-in, or access a self-service re-booking tool when bad weather is forecasted to disrupt flights.

Aircanada.com is offered in seven languages: English, French, Simplified Chinese, Spanish, German, Japanese, and Italian, as well as in 24 countries around the world. Future enhancements including new features and additional languages and editions are being planned to ensure aircanada.com remains a best-in-class digital experience for our customers worldwide.

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